Public Workshop Booking Policies

Cancel at least seven calendar days before the workshop’s scheduled start to receive a full refund, including applicable taxes.

Cancellations received less than seven days before the workshop are not eligible for a refund under this policy. Rescheduling and participant substitutions may still be available as described below.

Missed sessions and cancellations after training begins are not eligible for a refund under this policy.

With at least 72 hours’ notice, you may move your registration once, at no charge, to another available session of the same workshop.

The replacement session must take place within six months of the original date. If Totbox does not offer another session of that workshop during this period, you may receive a refund instead.

Requests received less than 72 hours before the workshop are not eligible for rescheduling under this policy. You may still send a substitute participant.

If you cannot attend, another person may take your place at no additional charge. Email their name and contact information before the workshop begins.

The substitute must meet the course prerequisites and have the required software and account access. A registration cannot be shared between participants during a workshop.

A bundle is purchased for one participant.

Cancellation and rescheduling deadlines apply separately to each selected workshop. An eligible refund for an unused workshop is calculated using the bundle price paid divided by the number of workshops in that bundle, plus the applicable tax adjustment. Workshops already attended are not refundable.

An entirely unused bundle may be transferred to another participant at no charge. Once the participant has attended a workshop, the remaining bundle stays assigned to that participant.

If Totbox must cancel or change a workshop’s date or delivery language, you may accept the alternative session or receive a refund for the affected workshop.

For a bundle, the refund is based on that workshop’s share of the bundle price paid. The other workshop registrations remain unchanged.

If a technical problem on Totbox’s side prevents delivery, we will offer replacement training or a refund for the undelivered portion.

Email gessiambre@totbox.ca with the participant’s name, workshop title, scheduled date, and requested change.

Deadlines are measured from the scheduled start time shown in your booking confirmation. Seven calendar days means 168 hours before that time.

Eligible refunds are initiated within five business days of confirmation, or sooner where required by law, using the original payment method. Your payment provider may take additional time to post the refund.